6.2   Changes to these terms. If you are not happy with how we have handled any complaint, you may submit a dispute for online resolution to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. Please note this process may take 5-10 business days, so please do not attempt to contact us before this time. Attached a photo of the profile of your boots (left & right boot).

If stored for an extended period, footwear should be kept in air-conditioned premises.

If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date. That way you can re-order any style/color/size that you want, and at any time you want – just go to www.blundstone.com and start a new order. This warranty is void if you have used the footwear in a way that has caused damage to them beyond normal wear and tear. Please read these terms carefully before you submit your order to us. We take great care in the manufacture of our products. E.g.

This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.3). Campbell Street Factory in Hobart, Tasmania, Australia - 1940.

This includes, without limitation, the exposure of the product to caustic …

All items must be received in their original, unworn condition and must include all original packaging or they will be refused. Once we receive this application, we will review your claim. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. We fix what we can, and replace what we cannot. 8.5   When you don't have the right to change your mind. 7.12   Reasons we may suspend the supply of products to you. All items must be received in their original, unworn condition and must include all original packaging or they will be refused. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. The reasons are: (j) we have told you about an upcoming change to these terms which you do not agree to (see clause 6.2); (k) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (l) there is a risk that supply of the products may be significantly delayed because of events outside our control; (m) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or.

For most products bought online and if you are a consumer you have a legal right to change your mind (which includes for the avoidance of doubt cases where you have ordered the wrong product size or colour) within 14 days and receive a refund. 13.3   We are not liable for business losses. If the goods have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. Products are delivered at the address given to us and not to a person in particular so that the products will be left with the person who opens the door. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

Contact our US-based customer service team with any questions you might have.

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